Job Profile
KEY FEATURES AND ACCOUNTABILITIES
Business Planning and Execution
• Support the execution of strategic priorities and business objectives
• Coordinate planning activities including headcount tracking, cost oversight and resource forecasting
• Support the preparation of presentations, dashboards and business materials for internal governance
forums
• Ensure transparency and alignment across business initiatives, milestones and dependencies
Governance and Management Support
• Drive consistency in reporting, management information and communication standards across teams
• Contribute to the continuous improvement of operational processes, controls and governance
frameworks
• Act as a trusted partner to senior leadership in day-to-day business management activities
Resource Management
• Help manage vendor, project and organisational cost transparency where required
• Support workforce reporting, including visibility on capacity, leave and staffing updates for local and
onshore management
• Coordinate with other control functions to support effective planning and governance
• Assist in maintaining accurate data related to staffing, organisation and business performance
Change Management and Organisational Support
• Support business transformation, change initiatives and organisational priorities
• Contribute to the implementation of new processes, tools and ways of working across teams
• Foster collaboration across local and global stakeholders to support the successful delivery of
business initiatives
• Support internal communication and engagement activities to strengthen organisational alignment
and culture
Stakeholder Management
• Work closely with senior leadership and cross-functional partners across locations
• Coordinate with HR, Finance, Risk, Compliance, Procurement, vendors and other partners where
relevant
• Build strong working relationships across a global team set-up and ensure effective communication
across stakeholders
• Act as a central point of coordination for business management topics impacting the local
organisation.
SKILLS REQUIREMENTS
Professional and Technical
• Strong experience in business management, project management or operational management
• Proven ability to support business planning, reporting and governance activities
• Strong analytical skills with experience in preparing management information and business
presentations
• Good understanding of organisational processes, operating models and change management
practices
• Ability to manage multiple priorities, track execution and drive closure in a structured manner
• Proficiency in Microsoft tools, especially Excel, PowerPoint, Word and Copilot
• Experience working in a global environment is required
• Strong attention to detail, governance awareness and process discipline
Preferred Qualifications
• Experience within banking or financial services, preferably supporting business, product or platform
organisations
• Bachelor’s degree in Business Administration, Finance, Engineering, Technology or a related field
• Relevant certifications in Project Management, Agile, Change Management or Business Analysis
would be an advantage
• Experience supporting senior leadership and cross-functional global teams
• Familiarity with financial tracking, workforce planning and business performance reporting
• Exposure to organisational transformation initiatives and operational improvement programmes
Personal and Social
• Excellent English verbal and written communication skills
• Able to work autonomously in a global team set-up and take initiative with a positive attitude
• Highly organised, proactive and solution-oriented in approach
• Strong interpersonal and collaboration skills, with the ability to work effectively with cross
functional teams and senior stakeholders
• Comfortable operating in a fast-paced environment with changing priorities and tight timelines
• Strong sense of ownership, accountability and professional maturity
• Highly motivated, with a strong team-player spirit